Question 1

How do I analyse a defect?

Accepted Answer

Upload a clear photo of the defect, answer a short questionnaire about location and symptoms, pay, and InspectIQ — built by a qualified building surveyor — generates a professional report with severity rating, estimated repair costs, and recommended next steps. The whole process takes under five minutes.

Question 2

What are the pricing options?

Accepted Answer

InspectIQ is strictly pay-as-you-go. A single defect analysis is £6.99 and a full property report (unlimited defects, health score, prioritised action plan) is £39.99. No subscriptions, no monthly fees, no minimum commitments.

Question 3

What's included in the reports?

Accepted Answer

Every report includes defect classification, severity rating, estimated repair cost range, and a clear action plan. Full property reports also include a property health score, priority-ranked repairs, UK housing safety (HHSRS) flags, and an executive summary suitable for estate agents, solicitors, or landlords.

Question 4

What photo quality do I need?

Accepted Answer

Use your phone camera in good light. Capture the full extent of the defect plus at least one close-up. Avoid blurry or heavily shadowed shots. Multiple angles improve accuracy — the system can handle several photos per defect.

Question 5

How long does analysis take?

Accepted Answer

Single defect analyses are typically ready within two to three minutes. Full property reports depend on the number of defects but are usually complete within ten to fifteen minutes.

Question 6

Is my data secure?

Accepted Answer

Yes. Photos and property data are stored encrypted and never shared with third parties or used beyond generating your report. We comply with UK GDPR. See our Privacy Policy for details.

Question 7

Can I get a refund?

Accepted Answer

If our system fails to produce a report due to a technical error, we'll refund you in full. Because reports are generated and delivered instantly, we cannot offer refunds once a report has been successfully delivered. If you believe your report is inaccurate, contact us and we'll review it.

Question 8

What types of defects can InspectIQ identify?

Accepted Answer

We cover 15 categories including damp and moisture, structural cracking, roofing defects, electrical concerns, timber decay and rot, drainage issues, windows and doors, plumbing, and more.

Question 9

Can I share my report with a contractor?

Accepted Answer

Yes. Every report is a downloadable PDF designed to be shared with contractors, letting agents, solicitors, or anyone who needs to understand the issue. Full property reports include a contractor brief section.

Question 10

What happens after I upload my photos?

Accepted Answer

You answer a short questionnaire (about one minute), proceed to payment, and once confirmed InspectIQ analyses your photos and generates your report. You can download it immediately as a PDF.

Help & Support

Frequently asked questions

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Help & Support

Frequently asked questions

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